Return and Refund Policy

You can always contact us for any return question at shop@ninjaurban.com but first we recommend reading the Return and Refund Policy below.

1. Cancel/Modify: NinjaUrban believe that we provide our customers with ample information to make an informed purchase. If you have to cancel/modify the order you can do it within 24 hours placing the order. We do not accept a cancellation/modify after 24 hours or once the order has been taken into the printing process.

2. If the item is not as described (this includes wrong color, design, size or wrong style), please provide proof that the item received is not as described and our team will resend replacement for you at no additional cost. And you can keep the item, as a token of apology for the mistake we made sending you the wrong items.

3. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

4. To start a return, you can contact us at shop@ninjaurban.com. Items sent back to us without first requesting a return will not be accepted.

5. Refunds: You’re protected by our Buyer Protection Program: If you don’t receive your product after 30 days since the day you purchased (which rarely happen), we will refund you 100% your money, no question asked!

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